We hope you are completely satisfied with your PRANELLA purchase, however if you do wish to return any items for any reason you must follow our returns policy noted below.
The item(s) should be returned to us in its original condition & packaging, with all labels intact. Please note any items returned which do not adhere to these conditions will be deemed as faulty.
All beachwear must be returned in its original condition, unworn with its labels attached.
Jewellery must be returned unworn in its jewellery pouch, with any tags attached.
After we have received your returns please allow up to 5-10 days for refunds, depending on your provider for the refunded amount to be visible in your account.
Once your returns have been processed, a refund will be issued in the same form of payment that you originally used.
We aim to process returns the day we receive them, however during busy times it may take a couple of days. Please allow up to 5-10 days for refunds, depending on your provider for the refunded amount to be visible in your account.
Goods are classified as faulty if they are received damaged, Items that are damaged as a result of normal wear and tear are not considered to be faulty
If an item becomes faulty after a period of time then please contact customer services before returning it. We will either repair or replace the item at our discretion.
At Pranella, the guiding principle for our creative vision is capturing the carefree elegance of the modern traveller.
Effortless, vibrant and bohemian, our beachwear, jewellery and accessories are hand crafted to meet her needs – made for salty nights and sun-drenched days, they take her from the beach to the bar with ease.
8 Causey Buildings
Newcastle upon Tyne
+44 191 213 2552 firstname.lastname@example.org
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